Privacy, explained clearly.
How information submitted through this website is used to respond to appliance-service enquiries.
1. Information We Collect
When you use the enquiry form, we may collect your name, phone number, selected appliance service, appliance problem and the page from which the enquiry was started. If analytics or advertising tools are added, technical information such as device type, browser, approximate location, pages visited and campaign parameters may also be processed.
2. How We Use Information
Information is used to respond to service requests, understand the appliance problem, coordinate a technician visit, provide service updates, maintain operational records, improve website performance and measure marketing campaigns.
3. WhatsApp Enquiry Processing
Submitting an enquiry creates a prefilled WhatsApp message. The message is sent only after you continue in WhatsApp and press send. WhatsApp and your mobile network provider process that communication under their own terms and privacy policies.
4. Information Sharing
Sri Daksha Home Care does not sell or rent enquiry information. Details may be shared with technicians, coordinators or service partners only when reasonably necessary to respond to the request or complete the appliance service. Information may also be disclosed where required by law.
5. Cookies, Session Storage and Analytics
The website may use browser session storage to control how often the enquiry popup appears. Analytics, advertising or conversion-tracking tools may be added to understand website use and campaign performance. You can manage cookies and site data through your browser settings.
6. Data Retention
Enquiry information may be retained for service coordination, follow-up, customer support, legal compliance and legitimate business records. Information should not be kept longer than reasonably necessary for those purposes.
7. Data Security
Reasonable administrative and technical safeguards should be used to protect information. However, no website, mobile network or third-party messaging platform can guarantee absolute security.
8. Your Choices and Rights
You may choose to call instead of using the online form. You may request access, correction or deletion of personal information held by the business, subject to applicable law and legitimate record-keeping requirements.
9. External Links and Third Parties
The website may link to WhatsApp, Google Maps, Sri Vaari Home Solutions, Marc in Mind Technologies and other external services. Sri Daksha Home Care does not control their content, security or privacy practices.
10. Contact and Policy Updates
This policy may be updated when the website, service process or legal requirements change. Questions or privacy requests can be sent to sridakshahomecare@gmail.com or discussed by calling 98940 22148.